Refund Policy
This Refund Policy explains how refunds are handled for services purchased from Norwester Ads.
Because advertising and marketing services often involve time, expertise, preparation, creative work, campaign management, third-party costs, and reserved resources, payments may not always be refundable once work has begun.
The specific refund terms agreed in a proposal, quotation, invoice, service agreement, or statement of work may take precedence where applicable.
1. General Refund Policy
Unless otherwise expressly stated in writing, fees paid for services are non-refundable once the corresponding work, service, preparation, or commitment has begun.
2. Payments for Work Already Completed
Payments relating to work that has already been completed are generally not refundable.
If a project is cancelled after work has begun, Norwester Ads may calculate the amount payable based on the work completed, work in progress, and costs already incurred.
3. Third-Party Costs
Some projects may involve payments to third-party platforms or providers.
Examples may include:
Advertising platforms
Media providers
Software services
Hosting providers
Stock asset providers
Production vendors
Technology platforms
Other external service providers
Third-party costs may be non-refundable according to the policies of those providers.
Norwester Ads cannot guarantee recovery of amounts paid to third parties.
4. Advertising Spend
Advertising or media spend paid to third-party platforms is separate from Norwester Ads' professional service fees where applicable.
Refunds or credits relating to advertising spend may be subject to the policies and decisions of the relevant advertising platform.
Norwester Ads cannot guarantee that an advertising platform will issue a refund.
5. Duplicate or Incorrect Payments
If a payment is accidentally duplicated or a payment has been made in error, the Client should contact us as soon as reasonably possible.
After verification, eligible duplicate or erroneous payments may be refunded, subject to applicable payment-processing limitations.
6. Service Issues
If you believe a service has not been delivered according to the agreed scope, please contact us promptly.
We may review:
The applicable agreement
Project scope
Deliverables
Communications
Work completed
Payment history
Relevant circumstances
Where appropriate, we may seek to correct an issue or provide an appropriate resolution in accordance with the applicable agreement.
7. No Refund for Lack of Expected Results
Marketing performance can be influenced by factors outside the direct control of Norwester Ads.
These may include:
Market conditions
Competition
Customer behavior
Budget
Pricing
Product or service quality
Website performance
Sales processes
Advertising platform changes
Audience response
External events
Unless a specific performance guarantee has been expressly agreed in writing, failure to achieve a particular business result does not automatically qualify for a refund.
8. Refund Requests
Refund requests should be submitted in writing to:
Please include:
Name
Company or business name
Relevant project or service
Payment or invoice details
Reason for the refund request
Any supporting information
We may request additional information to verify the request.
11. Policy Changes
Norwester Ads may update this Refund Policy from time to time to reflect changes in our services, business practices, payment methods, or applicable requirements.
The updated version will be published on this page with a revised date.